Authors

Morris, A., Coles-Kemp, L. and Jones, W. (2020)

About

'Digital by default' does not replace the mess of poverty with simplicity for those in poverty, but it does render it invisible to the state as it's relocated to unofficial spaces of welfare, such as food banks.

Acknowledging and designing for the mess of poverty in digital welfare systems is potentially an important means of reducing digital barriers, rebuilding a sense of self-efficacy and increasing service accessibility and inclusion.