Author

Coles-Kemp, L. (2020)

About

The Research Institute for Sociotechnical Cyber Security (RISCS) is sponsoring a fellowship in Digital Responsibility. 

The topic is fundamental to the success of digital security: without considering security as a reciprocal arrangement where the wellbeing of all parties are considered, security responsibilities can feel one-sided, leading to an erosion of trust in technology and diminishing the benefits and take-up of technological approaches.

Authors

Coles-Kemp, L. (2020)

About

Many assume that protection of technology or information also protects people: an assumption much harder to maintain in more open, networked contexts like the one enabled by the World Wide Web.

This monograph offers a more inclusive form of technological security by responding to the enmeshed nature of technology and society, networks of power and the practices that shape people's digital interactions.

Inclusive Security Digital Security Meets Web Science

Authors

Coles-Kemp, L. and Heath, C. (2020)

About

Many people dependent on core services for their welfare need help managing their digital identities. However, informal support usually comes from third-party individuals such as support service professionals or friends and family.

We need to rethink and identify the relationships between digital services and the roles people carry out day to day. This might involve conceptualising digital identity based on a collection of tools embedded in people's support structures and everyday lives.

Authors

Heath, C. and Coles-Kemp, L. (2017)

About

This report examines how various members of the public and health sector relate to the notion of 'smart' and what these devices may mean for the privacy and concerns of users.

It identifies some of the necessary conditions of IoT users to contribute to a secure by default IoT, and is structured around four perspectives which emerged as a result of working with communities using participatory co-design methods including LEGO.

Authors

Coles-Kemp, L., Zugenmaier, A. and Lewis, M. (2014)

About

Digital delivery of the UK welfare system to a disadvantaged community in the North East of England showed that reliance on technological security mechanisms makes underlying administrative processes less, rather than more, secure.

Rather than being regarded as a technical system, we present additional findings that suggest such a service is better conceptualised as a social system with technological elements embedded within it. We also make recommendations for service design, providers and users.

Authors

Coles-Kemp, L., Jensen, R.B. and Heath, C. (2020)

About

While accepted for digital services, user- and people-centred designs are less common in technologies that control security information and access to data. In our "post-digital" environment, where people and technology have become enmeshed, its security design is dependent on a people-centred approach.

Followed by practical recommendations, this paper presents critical design techniques coupled with critical security analysis to examine how security might be approached in a post-digital context.

Authors

Coles-Kemp, L. and Hansen, R.R. (2017)

About

In contemporary society, a form of security emerges that is sociotechnical: consisting of technological mechanisms protecting assets and social practices that enable people to create trust in their daily interactions. 

This complexity requires security models that address security as a sociotechnical phenomenon. Two case study projects discuss the potential for a family of modelling techniques.

Authors

Hall, P., Heath, C. and Coles-Kemp, L. (2015)

About

Discussions around data visualisation to detect and predict risks in cybersecurity tend to focus on the usability of visualisation tools and reducing the cognitive load on the consumers. This often comes at the cost of ignoring important aspects of social and community-based security. 

This article argues that there is a wider discussion that needs to take place about the narratives upon which these visualisations are based, and situates the discussion of security visualisation in a larger socio-historical context.

Authors

Hall, P., Heath, C., Coles-Kemp, L. and Tanner, A. (2015)

About

This paper examines the use of information security visualisations and risk assessments by placing current roles of the former in the wider information visualisation discourse. 

Through an analytic lens, we divide them into three categories: journalistic, scientific and critical visualisations. We then present a case study that uses these three categories of visualisations to further support information security practice.

Authors

Heath, C., Crivellaro, C. and Coles-Kemp, L. (2019)

About

Critical approaches to smart technologies have emerged in HCI that challenge our need for a more expansive definition of security between smart technologies and people.

We worked with two residents’ groups to rethink smart services in the home and city, providing insights about perceptions and understandings of trust, privacy and security of smart devices. The findings show that technological security needs to work in concert with social and relational forms of security for smart services to be effective.

Authors

Coles-Kemp, L. and Jensen, R.B. (2019)

About

Using creative engagement methods, this paper presents a study of 132 "newcomers" and mobile phone users seeking to settle in Sweden to examine what resources and capabilities are needed to successfully access digital services. 

Building on the work of Ribot and Peluso’s [47] theory of access and broadening the HCI framework, the paper argues for a sociotechnical model of access that connects access control and access benefit to design effective digital services.

Authors

Jensen, R.B., Coles-Kemp, L., Wendt, N. and Lewis, M. (2020)

About

Bringing together three distinct case studies, we explore how social isolation and notions of liminality shape ontological security within communities on “the edge” of society. 

It posits that technological innovation must attend to the routinisation of everyday life through which people establish ontological security if such innovation is to be supportive.

Authors

Coles-Kemp, L, and Heath, C.P.R. (2017)

About

Parker House community centre in Sunderland invited local attendees to a general discussion of their understanding of smart technologies embedded into everyday objects, their role in their lives, and how they saw this developing. 

We promoted a discussion of how these technologies simultaneously helped or hindered the management of core issues including security.

Authors

Coles-Kemp, L, and Heath, C.P.R. (2014)

About

As the issue of community service design has become highly relevant for the smarter cities agenda, it is essential that such services are safe for all who depend upon and provide them. 

Security risks are naturally raised as part of discussion and analogue models can be co-created, helping to form a stronger risk picture.

Authors

Light, A and Coles-Kemp, L. (2013)

About

This paper examines trust and online safety practices in relation to information behaviours when using social media by staging an encounter between grandmothers and granddaughters and interrogating their discussions.

The analysis reveals the importance of trust practices, shows the tension between inward-looking and outward-looking behaviour, and how different perspectives on trust influence how communities work to protect members and police alternative uses of Facebook.

Authors

Coles-Kemp, L., Ashenden, D. and O'Hara, K. (2018)

About

By describing an inductive consideration of a highly local case study before reviewing it through broader security theory, we problematise the tendency of the state to focus on the security of technology at the expense of the security of the citizen. 

We conclude that there are three main absences which need to be addressed for effective cybersecurity: consensus as to whose security is being addressed, evidence of equivalence between the mechanisms that control behaviour, and two-way legibility.

Authors

Heath, C., Hall, P. and Coles-Kemp, L. (2018)

About

High-profile cyber-attacks have shown that data, devices and people are so intermingled that we need a new everyday security that provides an account of place.

Disputing the idea that individual security follows from technical security, we use participatory physical modelling to bring a sense of place into ontological security, and approach ontological design in a way that ensures otherwise marginalised perspectives are taken into account.

Authors

Hall, P., Heath, C., Coles-Kemp, L. (2015)

About

This was a multidisciplinary workshop delivered at the IASDR Interplay 2015 conference in Brisbane, Australia, exploring the interaction of design research with science, technology and the arts.

During the day-long session, design and security researchers used creative engagement research methods to hone said methods and gather feedback from their users.

Authors

Coles-Kemp, L. and Kani-Zabihi, E. (2011)

About

Users can have low confidence in services designed to protect their personal information. As online services are not designed to build confidence, users are dependent on offline techniques instead. 

This study presents some solutions to eliminate a poor pattern of privacy protection practice, which can have devastating consequences for public service delivery, and concludes with examples of social computing used to help build service user confidence.

Authors

Reddington, J. & Coles-Kemp, L. (2011)

About

Dramatic improvements in Augmentative Alternative Communication (AAC) amplify a family of personal data use problems. 

This paper argues that the AAC design and implementation process needs to identify and address those problems. Although relating to AAC technology, our solutions and responses could be generalised for other communities affected by low digital literacy, low literacy levels and cognitive challenges.

About

With the move to deliver services online, there is a reduction in opportunities for a service user to negotiate the terms of the management of their personal data.

This paper forms the initial part of a study to learn more about the types of privacy dialogue that should be deployed in online services and are preferable to service users and providers. We explore why a sociotechnical approach should form the basis of the design and implementation of any dialogue system.

Author

Coles-Kemp, L. (2018)

About

Improving the interactions between security practicioners and end users helps organisations simultaneously protect information, individuals, business and society.

A collaborative and proactive approach to engagement helps them identify obstacles to secure practices and supports more collaboration in designing data protection responses that are more effective for staff.

Authors

Coles-Kemp, L., Angus, A. and Stang, F. (2013)

About

The focus of this study is a community of families separated by prison. It explores why these families do not engage with support offered and the potential for service design to increase engagement.

We concentrate on four participatory design principles: ceding control, segmentation, situation and envisioning control, and discover how the principle of feedback between segmented participant groups helps improve and develop community service design.

Authors

Coles-Kemp, L., Stang. F.

About

This article describes how the privacy themes identified in the first year of VOME's community research in Sunderland shaped a clowning play by Bimbilibausa.

“We chose to work in clown form as the red nose is the world's smallest mask. Using masks for communication can distort realities, heighten the strength of intention, hide and also reveal information."

Author

Freya Stang

About

'Our chosen venue, Middlesbrough Railway Station, was perfect for this, as it is a space of movement and transfe. Andy Christie and Jose Parra (Bimbilibausa) went out in duo, acting as live comment boards, changing identity with use of masks and providing light relief by way of celebrity red-carpet interactions... [a suitable end result was] a collectively produced collage because this medium carries such strong links to the way people use the internet. 

The nature of the internet means that we don’t have full control of what actually happens to our images; we are a part of the collective whole where images and information can be changed by others, used and added to.'

About

Algorithms increasingly govern interactions between state and citizen, and as the 'digital by default' model of government-citizen interaction spreads, this will increase.

Combined with the value of data science and how AI and machine learning is being embraced to achieve efficiency and carry out public policy, this means we need to consider how algorithms mediate real-world relationships between the state and individuals.

Authors

Coles-Kemp, L. (2013)

Summary

The story of families separated by prison is a powerful, moving and often humbling story. It's a community of families that is often invisible to society. As researchers we felt that we were lifting of a curtain to reveal a diverse and resilient community that often feels cut-off and isolated in its struggles. We hope that the creative outputs that this funding made possible will help families to feel that their voices are a little more audible."

Authors

Burdon, M. and Coles-Kemp, L. (2019)

About

As information security is called upon to operate in increasingly unstable spaces, often with no clear consensus about the need for security, the role of the information security practitioner becomes ever more complex. 

We employ broader political and social theories of security to analyse data from nine semi-structured interviews of Australian information security practitioners, identify tacit securing techniques, and discover how messaging is used to create an agreed value consensus across conflict-ridden environments.

Authors

Coles-Kemp, L. and Kotova, A. (2014)

About

Punitive structures place constraints on the communication available to families separated by prison, who depend on telephone calls and letters to maintain familie ties and roles. 

We point to the need for developing technologies that support the sharing of everyday experiences, consider how the punitive climate impacts on communication technology design and how to balance this climate with the objective of strengthening family ties.

Authors

Hansen, R.R. and Coles-Kemp, L. (2016)

About

The importance of everyday security in the delivery of government services has greatly increased over the last decade.

A family of security models and modelling techniques can help us better respond to the complex problem of everyday security, which describes the ability of an individual to go about their digital activities with confidence and trust. 

Authors

Crivellaro, C., Coles-Kemp, L. and Wood, K. (2021)

About

The rise of emergent technologies promises to further accelerate the transformation of public services, as they could potentially render services more efficient and tailored to the needs of communities.

However, the use of computing, data science and machine learning in the design and delivery of public services has raised concerns regarding the embedding of social and technical biases and their potential to further exacerbate existing socioeconomic inequalities and social division.

Authors

Talhouk, R., Coles-Kemp, L., Jensen, R.B., Balaam, M., Garbett, A., Ghattas, H., Araujo-Soares, V., Ahmad, B. and Montague, K. (2020)

About

We explore the socio-technical environment of an electronic food voucher system used by Syrian refugees in Lebanon admist food insecurity, and provide insights into information and power asymmetries, refugee collaborative coping practices, and how the community interplays with the e-voucher system.

We highlight a number of considerations essential to be taken into account when employing humanitarian aid technologies and call for CSCW researchers and humanitarian innovators to adopt everyday security as a lens for designing aid technologies.

Authors

Morris, A., Coles-Kemp, L. and Jones, W. (2020)

About

'Digital by default' does not replace the mess of poverty with simplicity for those in poverty, but it does render it invisible to the state as it's relocated to unofficial spaces of welfare, such as food banks.

Acknowledging and designing for the mess of poverty in digital welfare systems is potentially an important means of reducing digital barriers, rebuilding a sense of self-efficacy and increasing service accessibility and inclusion.

Authors

Coles-Kemp, L., Ashenden, D., Morris, A. and Yuille, J. (2020)

About

For digitalised welfare to offer a personalised, holistic service that is affordable, sustainable, efficient, encouraging and leaves room for voluntary action, the design of the system delivered by the welfare provider and the ecosystem shaping its experience need to be considered.

We use theoretical perspectives on access and security to ideate sketches that invoke new user experiences of welfare and reflect ways to articulate a different welfare ethos that can encompass both complementary and conflicting perspectives. 

Authors

Crivellaro, C., Coles-Kemp, L., Dix, A. and Light, A. (2019)

About

As digital and emerging technologies have transformed the service economy, careful design and deployment are needed to ensure this transformation benefits the many rather than the few.

If harnessed to the wrong economic, political, and social models, a careless application of technological innovation can amplify existing forms of injustice and create new forms of exclusion in socioeconomic life, further exacerbating socioeconomic inequality and social division.

Authors

Wendt, N., Jensen, R.B. and Coles-Kemp, L. (2020)

About

Employing a critical feminist lens, we explore how Greenlandic women develop digital security practices and identify how they respond to Greenland’s ecologically, politically and socially induced transformation processes.

We highlight the gendered effects of increased usage of digital technology in hard-to-reach communities, broaden the conceptualisation of digital security, and recommend more contextualised, pluralistic digitalisation policies and design.

Authors

Jensen, R.B., Coles-Kemp, L. and Talhouk, R. (2020)

About

Engaging with 89 refugees settling in Sweden over a two-year period, we explore how accelerated and digitalised resettlement processes shape the “civic turn” – a process of integrating refugees into the social and cultural aspects of the new land.

We show how this "digital turn" exacerbates existing barriers to resettlement and call on the HCI community to understand resettlement as encompassing multiple digitally-mediated transitional phases of citizenry.

Authors

Heath, C. and Coles-Kemp, L. (2022)

About

Building on a set of primary drawings about everyday spoken narratives of hyper-[in]security in digital identity, and the exploratory qualitative cartography that followed, we present a research method towards multidimensional cognitive mapping of the salient features of our participants’ narratives.

Samples of our data illustrate the contribution of the method to experience-centred design, with special reference to security from the perspective of marginalised and underserved communities. 

Authors

Lewis, M. and Coles-Kemp, L. (2014)

About

Through two user experience storytelling sessions, we present an adult visual narrative stimulus (tactile visual library) that supports the reduction of physical distance between the user-centred design practitioner (maker of the visual narrative artefact) and the user narrative.

We discuss the design philosophy and role of the tactile visual library and present the method developed to rigorously analyse, verify and display adult user narratives.

Authors

Lewis, M. and Coles-Kemp, L. (2014)

About

This paper presents comic strips as an approach to align personas and narrative scenarios; the resulting visual artifact was tested with information security practitioners, who often struggle with wider engagement. 

It offers ways in which different professional roles can work together to share understanding of complex topics such as information security. It also offers user-centred design practitioners a way to reflect on, and participate with, user research data.

Authors

Coles-Kemp, L. (2017)

About

IT security must clearly link to human security needs and concerns for data protection to make sense to people. This involves approaching data protection more holistically, considering the social, political, cultural and economic as well as the technical - often called "cyber security".

Royal Holloway developed a programme of creative security engagement methods to tease out how digital security relates to everyday life, and create spaces for people to discuss what cyber security means to them.

About

Since COVID-19 broke out, Not-Equal has engaged with 20 non-academic partners predominantly from the third sector, to find out what challenges they are facing as they have tried to continue to work with the communities they support. 

Authors

Heath, C., Coles-Kemp, L. and Hall, P. (2014)

About

In the era of 'digital by default', internet-borne services reach out into spaces and places. However, traditional methods struggle to articulate the influences of space and place on service requirements, especially in terms of human and cultural relations.

We present a three-dimensional, shared Lego model that portrays the influence of space and place upon a situated service design. Line drawings accompanying this model extract recursive patterns of spatially and temporally distributed social practices. Together, they are prime candidates for service designers to articulate the relational spaces and the demographics of target user-communities.

Authors

text

About

Practitioners can no longer depend on process-driven approaches to people, processes and IT systems for information security management. Instead, social, organisation and technical navigation skills need to be taught to the future workforce to enable integration of security controls in complex settings. 

We present a trial of an innovative tactile learning activity with tertiary education students, designed to provide them with experience in real-world modelling of complex information scenarios. 

Authors

Coles-Kemp, L. and Stang, F. (2019)

About

A shift towards people-centred digital technology and service design becomes increasingly important as digital mediation is woven into everyday interactions. 

We reflect on what academic researchers in the field of digital technology design learned about the participant engagement approach of healthcare clowns and present observations and potential lessons to be learned for digital technology research.

Authors

Coles-Kemp, L. and Ashenden, D. (2012)

About

Since the start of Visualisation and Other Methods of Expression (VOME), our research project has developed many methods of expressing online privacy-related concepts, and online and offline privacy awareness interventions. 

We present three and a half years of key findings from our qualitative social research which grounded the design of each intervention, including: the tension of engagement control between participants and researchers, importance of appropriately situating the engagement, and limitation of participant segmentation.

Authors

Coles-Kemp, L., Jensen, R.B. and Talhouk, R. (2018)

About

Researchers observed group narratives about mobile phone use among 70 adult newcomers to Sweden, who were enrolled in further education colleges. The study shows that mobile phones offer them a safe space to establish a new life in a new land while maintaining old ties.

As this usage produces risks beyond traditional technological security thinking related to mobile phone use, the paper concludes with recommendations for policies and support strategies for those working with newcomers.

Authors

Coles-Kemp, L. , Ashenden, D. (2017)

About

When comparing narratives about the internet and technology in storylines of The Archers with the moral panic that often characterises narratives of technology use, we find a striking contrast that supports a broader way of understanding and characterising practices of online safety and security.

By analysing four social media-related Archers’ storylines, we gain an understanding of how connecting, care receiving and care giving take place in both fixed space and virtual space, and how these co-connected relationships contribute to a form of security more expansive than technologically enabled data protection.

Authors

Coles-Kemp, L. and Reddington, J. (2013)

About

Many computing users on the periphery of society, including users of Augmentative Alternative Communication (AAC) technology, are left to negotiate their relationship with technology without the help and support usually provided to mainstream users.

We argue that mainstream society may benefit from using information management practices deployed by the AAC user community and explore personal data management problems that arise during AAC use and how users omit them. 

Authors

Kani-Zabihi, E and Helmhout, M. (2011)

About

The work presented in this paper introduces the concept of Online Interactive (OI) privacy feature which is defined as any online interactive resource that creates privacy awareness for users and addresses their privacy concerns.

The paper presents an evaluation of a prototype of a set of embedded OI privacy features, tested among 100 experienced and less experienced users. While privacy features are necessary to empower users to manage their privacy concerns, some may need further support by social and institutional privacy management processes.

Authors

Kani-Zabihi, E and Coles-Kemp, L. (2010)

About

We explore how privacy dialogues within an online service might be constructed by conducting field experiments those identify privacy practices used when engaging with online services and elicit service user requirements for privacy dialogues. 

The findings are considered against the established design principles for general CRM dialogue design and privacy specific design principles.