Authors

Coles-Kemp, L., Ashenden, D., Morris, A. and Yuille, J. (2020)

About

For digitalised welfare to offer a personalised, holistic service that is affordable, sustainable, efficient, encouraging and leaves room for voluntary action, the design of the system delivered by the welfare provider and the ecosystem shaping its experience need to be considered.

We use theoretical perspectives on access and security to ideate sketches that invoke new user experiences of welfare and reflect ways to articulate a different welfare ethos that can encompass both complementary and conflicting perspectives.