Authors

Light, A and Coles-Kemp, L. (2013)

About

This paper examines trust and online safety practices in relation to information behaviours when using social media by staging an encounter between grandmothers and granddaughters and interrogating their discussions.

The analysis reveals the importance of trust practices, shows the tension between inward-looking and outward-looking behaviour, and how different perspectives on trust influence how communities work to protect members and police alternative uses of Facebook.

Authors

Coles-Kemp, L., Ashenden, D. and O'Hara, K. (2018)

About

By describing an inductive consideration of a highly local case study before reviewing it through broader security theory, we problematise the tendency of the state to focus on the security of technology at the expense of the security of the citizen. 

We conclude that there are three main absences which need to be addressed for effective cybersecurity: consensus as to whose security is being addressed, evidence of equivalence between the mechanisms that control behaviour, and two-way legibility.

Authors

Coles-Kemp, L. and Kani-Zabihi, E. (2011)

About

Users can have low confidence in services designed to protect their personal information. As online services are not designed to build confidence, users are dependent on offline techniques instead. 

This study presents some solutions to eliminate a poor pattern of privacy protection practice, which can have devastating consequences for public service delivery, and concludes with examples of social computing used to help build service user confidence.

Authors

Reddington, J. & Coles-Kemp, L. (2011)

About

Dramatic improvements in Augmentative Alternative Communication (AAC) amplify a family of personal data use problems. 

This paper argues that the AAC design and implementation process needs to identify and address those problems. Although relating to AAC technology, our solutions and responses could be generalised for other communities affected by low digital literacy, low literacy levels and cognitive challenges.

About

With the move to deliver services online, there is a reduction in opportunities for a service user to negotiate the terms of the management of their personal data.

This paper forms the initial part of a study to learn more about the types of privacy dialogue that should be deployed in online services and are preferable to service users and providers. We explore why a sociotechnical approach should form the basis of the design and implementation of any dialogue system.

Authors

Coles-Kemp, L., Stang. F.

About

This article describes how the privacy themes identified in the first year of VOME's community research in Sunderland shaped a clowning play by Bimbilibausa.

“We chose to work in clown form as the red nose is the world's smallest mask. Using masks for communication can distort realities, heighten the strength of intention, hide and also reveal information."

Author

Freya Stang

About

'Our chosen venue, Middlesbrough Railway Station, was perfect for this, as it is a space of movement and transfe. Andy Christie and Jose Parra (Bimbilibausa) went out in duo, acting as live comment boards, changing identity with use of masks and providing light relief by way of celebrity red-carpet interactions... [a suitable end result was] a collectively produced collage because this medium carries such strong links to the way people use the internet. 

The nature of the internet means that we don’t have full control of what actually happens to our images; we are a part of the collective whole where images and information can be changed by others, used and added to.'

Authors

Coles-Kemp, L. and Stang, F. (2019)

About

A shift towards people-centred digital technology and service design becomes increasingly important as digital mediation is woven into everyday interactions. 

We reflect on what academic researchers in the field of digital technology design learned about the participant engagement approach of healthcare clowns and present observations and potential lessons to be learned for digital technology research.

Authors

Coles-Kemp, L. and Ashenden, D. (2012)

About

Since the start of Visualisation and Other Methods of Expression (VOME), our research project has developed many methods of expressing online privacy-related concepts, and online and offline privacy awareness interventions. 

We present three and a half years of key findings from our qualitative social research which grounded the design of each intervention, including: the tension of engagement control between participants and researchers, importance of appropriately situating the engagement, and limitation of participant segmentation.

Authors

Coles-Kemp, L. and Reddington, J. (2013)

About

Many computing users on the periphery of society, including users of Augmentative Alternative Communication (AAC) technology, are left to negotiate their relationship with technology without the help and support usually provided to mainstream users.

We argue that mainstream society may benefit from using information management practices deployed by the AAC user community and explore personal data management problems that arise during AAC use and how users omit them. 

Authors

Kani-Zabihi, E and Helmhout, M. (2011)

About

The work presented in this paper introduces the concept of Online Interactive (OI) privacy feature which is defined as any online interactive resource that creates privacy awareness for users and addresses their privacy concerns.

The paper presents an evaluation of a prototype of a set of embedded OI privacy features, tested among 100 experienced and less experienced users. While privacy features are necessary to empower users to manage their privacy concerns, some may need further support by social and institutional privacy management processes.

Authors

Kani-Zabihi, E and Coles-Kemp, L. (2010)

About

We explore how privacy dialogues within an online service might be constructed by conducting field experiments those identify privacy practices used when engaging with online services and elicit service user requirements for privacy dialogues. 

The findings are considered against the established design principles for general CRM dialogue design and privacy specific design principles.